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Terms and conditions
If you have any questions about a product prior to ordering or if you have any problems with your online order, don't hesitate to contact us at [email protected]. We will be glad to assist you! The customer service is available Monday to Friday, from 9h to 17h, Eastern Standard Time, except on holidays.
Despite our efforts to synchronize the website merchandise with our stock, some items that appear on the website may be unavailable. In this case, we will inform you of the unavailability as soon as possible and your credit card or Paypal account will be reimbursed.
For exchanges or returns, please note the following conditions:
- Items must be returned within 15 days of receiving.
- Items that have been laundered or altered in any way cannot be accepted for exchange or return.
- Items must be returned in their original condition, unworn and with all tags intact.
- Items purchased from the Betina Lou website cannot be exchanged or returned at another retail location.
* SALES ITEMS ARE CONSIDERED FINAL SALE.
If you wish to return or exchange an item for any reason besides defect (see conditions above), you will be responsible for the return shipping charges and must ensure that all items are in the condition they were received in.
Betina Lou ensures that all its products are of the highest quality. Each order is carefully inspected before being sent and all items are guaranteed against manufacturing defects. We will gladly replace defective items.
Once we have received the item you want to exchange, we will process your request immediately and the replacement item will be sent to you as soon as possible, free of charge. In the event that the replacement item is out of stock, the amount paid will be reimbursed to your account once your return has been processed.
Customers will be refunded through their original payment method. For example, if the customer paid by credit card, the amount will be credited back to the card. If the customer paid via PayPal, the amount will be credited back to the PayPal account. Returns are usually processed within two weeks of receipt of the returned item(s).
1. Contact customer service at [email protected] indicating the style, color and size of the item(s) being returned and the reason for return. A confirmation number will be sent to you.
2. Complete the return form included with your order, indicating the confirmation number in the corresponding box.
3. Send the item and form to the address below:
Canada H2S 2V2
We strongly recommend sending your shipment by priority post with a tracking number, as Betina Lou is not responsible for any lost or damaged shipments. Once the shipment has been received, we will process your return as soon as possible.
Returns from the U.S. must be shipped via the United States Postal Service (USPS). Packages that incur any brokerage fee will be denied. All returned items should be declared as a "Return of Canadian Merchandise" on the customs declaration. Returned packages that do not have this mention on the customs declaration may be refused by customs and returned to the sender.
ABOUT YOUR PRIVACY
Betina Lou is committed to protecting your privacy. We will only use the personal information you provide us to promptly process your order.
All website content such as the photographs, written content, design and graphics are the intellectual property of Betina Lou. The use and/or partial or total reproduction of this material is prohibited without prior written consent from Betina Lou.